FAQs

Our Satisfaction Guarantee is our promise of reliability to you. If you’re not satisfied with the cleaning service delivered, we’re committed to making it right. Here’s how it works:

Contact us within 24 hours post-cleaning to share your concerns or issues.
For end of lease/ move-in cleaning, a 72-hour window is available to report concerns.
We’ll arrange a complimentary re-clean on the next available business day, where our team will revisit your property to focus on your areas of concern.
If you’re still dissatisfied after the re-clean, we’ll reassess the situation. If we can’t resolve your concerns, a credit or refund will be issued to you accordingly.

How long will it take to clean my house?

It all depends on the condition of your home. But, as a baseline, take the number of bedrooms you have and turn that into hours. (Ex. 3 bedrooms = 3 hours)

Do you provide the cleaning products and equipment?

Absolutely. Our cleaners come fully equipped with all the necessary cleaning supplies and equipment, ensuring a thorough and efficient cleaning of your home. Should you wish for our cleaners to use your own equipment or products, simply leave a note at checkout or contact us at 213-326-1230.

How many people will come to clean my house?

Our standard consists of a team of two cleaners, with the possibility of an additional team member joining as required. However, for smaller tasks such as Studio, 1BR, 2BR, or touch-up jobs, one person may be assigned.

Do I have to be home for my house cleaning service?

Nope! It’s your choice to stay around or go out and take advantage of your free time. Just leave us a key or provide us instructions on how we can access your home and we’ll take it from there. We’re here to make your life easier!

What is your cancellation policy?

For cancellations, please provide us with a 24-hour notice to avoid a late cancellation fee. Our cleaning teams’ schedules are meticulously planned, and cancellations within 24 hours of service result in lost work opportunities for them.

In the event of a cancellation at the door without prior notice, a full-price cancellation fee will be applied.

Do You Clean If People Smoke Indoors?

We do not! This is a strict policy as we’re adamant to provide an awesome experience for the customer, but equally providing the safest working conditions for our cleaners.

What Are Your Hours Of Operation?

Our hours of operation are:
Monday – Friday: 8am-9pm
Saturday: 9am-6pm
Sunday: 9am-5pm

Do You Work On Weekends?

To maintain dependability we have closed weekend hours and will only serve customers during the weekdays.

Is There A Rescheduling Fee?

We do not charge for rescheduling as long as it is done before 48 hours of your original booking.

What If Something Breaks?

This seldomly occurs but accidents do happen. Please contact our office immediately to work with our insurance to get the object of value replaced.

Can I Trust Your Cleaners? Are They Background Checked?

You sure can! With 400+ 5 star reviews and climbing and our cleaners being federally and state wide background checked we vet the best, and get rid of the rest.

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